Returns & Refund Policy

Effective Date: July 2026

At Cutout Collective Australia ("Cutout Collective", "we", "our" or "us"), we are committed to complying with the Australian Consumer Law (ACL).

This Returns & Refund Policy applies to all purchases made through www.cutoutcollective.com.au.

Change of Mind Returns

As our products are generally ordered specifically for each customer and are large freight items, Cutout Collective does not accept returns, exchanges or provide refunds where you:

• change your mind
• order the wrong product
• order the wrong size or design
• no longer require the item
• find the item cheaper elsewhere
• fail to read the product description before ordering.

Please choose carefully before placing your order.

This policy does not limit or exclude your rights under the Australian Consumer Law.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a remedy if your product fails to meet one or more of the consumer guarantees.

These guarantees include that goods are:

• of acceptable quality
• fit for their intended purpose
• match their description and images
• correspond with any sample or demonstration model
• have clear title.

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If you receive a product that is:

• faulty
• damaged in transit
• materially different from what you ordered
• not of acceptable quality
• not fit for purpose.

Please contact us as soon as reasonably possible after receiving your order.

To assist with assessing your claim, please provide:

• your order number
• a description of the issue
• clear photographs showing the problem
• photographs of the packaging if damage occurred during transit.

We may request additional information where reasonably necessary to assess your claim.

Your Rights Under Australian Consumer Law

If a product has a major failure, you may choose:

• a refund; or
• a replacement.

You may also be entitled to compensation for any reasonably foreseeable loss or damage.

If the problem is not a major failure, we may choose to:

• repair the product;
• replace the product; or
• provide another remedy permitted under the Australian Consumer Law.

Whether a problem is considered major or minor will be determined in accordance with the Australian Consumer Law.

Return Approval

Please do not return any products without first contacting us.

Where a return is approved, we will provide instructions on how and where to return the product.

Unauthorised returns may not be accepted.

Return Shipping

Where a product is confirmed to have failed to meet a consumer guarantee under the Australian Consumer Law, Cutout Collective will meet its obligations regarding reasonable return shipping costs.

If inspection determines the product is not faulty or does not qualify for a remedy under the Australian Consumer Law, return freight and any associated shipping costs may be the customer's responsibility.

Inspection of Returned Goods

Returned products may be inspected before a refund, repair or replacement is provided.

Where appropriate, products may also be assessed by the manufacturer or supplier to determine the cause of the issue.

Refunds

Where a refund is required under the Australian Consumer Law:

• refunds will generally be processed using the original payment method;
• refunds will usually be processed within 5 business days after approval;
• your financial institution may require additional time before funds appear in your account.

Order Cancellations

Orders cannot be cancelled once they have been processed for dispatch or production unless required under Australian Consumer Law.

Contact Us

If you believe your purchase is faulty or does not meet the consumer guarantees, please contact us.

Cutout Collective Australia

• Website: www.cutoutcollective.com.au
• Email: hello@cutoutcollective.com.au

Please include your order number and photographs where possible to help us resolve your enquiry promptly.

This Returns & Refund Policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Australian law.